VISITS AT EVENINGS AND
- Ring the
normal surgery number 01295
259484. If the surgery is
closed you will be given a
number to ring the Call Centre.
- The Call
Centre operator will ask the
patientís name, address, contact
number, date of birth, name of
the patientís doctor and brief
details of the medical
- The operator
will then request you hang up
and wait for a doctor to contact
- The doctor
will advise you and if necessary
ask you to attend the Primary
Care Centre at the Horton
Hospital, Banbury, or arrange a
home visit if appropriate.
111, When itís less urgent than 999
What is 111?
NHS 111 is a new telephone service being introduced to help make it easier for you to access local health services.
If you live in Oxfordshire, you can now call 111 when you need help fast, but it isnít a 999 emergency. The 111 service is currently not available in border areas with phone numbers starting 0118, 01793, 01280 and 01844.
You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists.
Calls from landlines and mobile phones are free Ė just like 999.
Type Text Talk for Deaf or Hard-of-Hearing People
The 111 service is also available via typetalk on number 18001 111.
How does it work?
111 will get you through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your symptoms and guide you to the right local service.
Wherever possible, the NHS 111 team will transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately Ė just as if you had originally dialled 999.
When do I use it?
People should use the NHS 111 service if they need help or advice urgently but itís not a life-threatening situation. You should call 111 if:
- itís not a 999 emergency;
- you donít think it can wait for an appointment with your GP; or
- you donít know who to call for medical help.
For less urgent health needs, you should still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.
Why should I use it?
NHS 111 is a fast and convenient way to get the right help Ė whatever your need, wherever you are, and whatever the time.
It can also help us to free up 999 and local A&E departments so that they can focus on emergency cases.
What if I have already been given a number to call for a condition I have?
If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.
What if I live outside Oxfordshire?
The NHS 111 service is not available everywhere in the UK. If you are outside of Oxfordshire, please contact NHS Direct on 0845 4647.
Download information in a different language
To download NHS 111 information in a different language please visit NHS Choices website.
you can seek advice
from NHS Direct by
4647 or via
their website at