Oxfordshire PCT provides emergency out of hours service. If you or one of your family members cannot wait until the surgery is next open, please follow these simple steps:

1. Ring the normal surgery number 01295 259484. If the surgery is closed you will be given a number to ring the Call Centre.
    
2. The Call Centre operator will ask the patient’s name, address, contact number, date of birth, name of the patient’s doctor and brief details of the medical condition.
    
3. The operator will then request you hang up and wait for a doctor to contact you.
    
4. The doctor will advise you and if necessary ask you to attend the Primary Care Centre at the Horton Hospital, Banbury, or arrange a home visit if appropriate.

What is 111?
NHS 111 is a new telephone service being introduced to help make it easier for you to access local health services.

If you live in Oxfordshire, you can now call 111 when you need help fast, but it isn’t a 999 emergency. The 111 service is currently not available in border areas with phone numbers starting 0118, 01793, 01280 and 01844.

You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free – just like 999.

Type Text Talk for Deaf or Hard-of-Hearing People
The 111 service is also available via typetalk on number 18001 111.

How does it work?
111 will get you through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your symptoms and guide you to the right local service.

Wherever possible, the NHS 111 team will transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

When do I use it?
People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation. You should call 111 if:

• it’s not a 999 emergency;
• you don’t think it can wait for an appointment with your GP; or
• you don’t know who to call for medical help.

For less urgent health needs, you should still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.

Why should I use it?
NHS 111 is a fast and convenient way to get the right help – whatever your need, wherever you are, and whatever the time. It can also help us to free up 999 and local A&E departments so that they can focus on emergency cases.

What if I have already been given a number to call for a condition I have?
If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

What if I live outside Oxfordshire?
The NHS 111 service is not available everywhere in the UK. If you are outside of Oxfordshire, please contact NHS Direct on 0845 4647.

Download information in a different language
To download NHS 111 information in a different language please visit NHS Choices website.

	Alternatively you can seek advice from NHS Direct by telephoning 0845 4647 or via their website at www.nhsdirect.nhs.uk