The practice has an in-house complaints procedure. In the event of you needing to make a complaint, please contact the Medical Practice Director on 01295 759131.

INFORMATION ABOUT YOU

We ask you for information about yourself so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed when we see you again.

We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bill and can account for its actions.

Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your health records.

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you.

We only use or pass information about you if there is a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

Anyone who receives information from us is also under a legal duty to keep it
confidential.

COMPUTER

The computer keeps patient records up-to-date and holds some of your
personal and medical details. The information is entirely secure and kept in the
strictest confidence. We are registered under the Data Protection Act of 1984.